1. Introduction
At Civils Hub IAS, we strive to ensure customer satisfaction with our services. However, we understand that there may be situations where you need to request a refund or cancel your subscription. This Refund and Cancellation Policy outlines the conditions under which refunds will be granted and the process for requesting a refund.
2. Full Refund Policy
Our full refund policy is valid for 2 days from the date of purchase. If 2 days have passed since your purchase, we regret that we cannot offer you a full refund.
Eligibility for Full Refund:
- Your subscription should not have been utilized. This means you should not have submitted any questions or essays for evaluation.
Process for Requesting a Full Refund:
- To request a full refund, please contact us at support@civilshubias.com within 2 days of your purchase with your receipt or proof of purchase.
3. Partial Refund Policy
You may be eligible for a partial refund of 50% under the following conditions:
Eligibility for Partial Refund:
- You should not have submitted more than 10 General Studies (GS) questions and 2 essays.
- You are not eligible for a partial refund after 10 days from the commencement of the plan.
Process for Requesting a Partial Refund:
- To request a partial refund, please contact us at support@civilshubias.com within 10 days of the commencement of the plan with your receipt or proof of purchase.
4. Refund Processing
Processing Time:
- Once we receive your refund request, we will inspect the conditions and notify you of the approval or rejection of your refund within 7 business days.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds:
- If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
- If you have completed these steps and still have not received your refund, please contact us at support@civilshubias.com.
5. Cancellations
Cancellation Policy:
- You can cancel your subscription at any time. However, the eligibility for a refund depends on the conditions outlined in the Full Refund and Partial Refund sections above.
Process for Cancellation:
- To cancel your subscription, please contact us at support@civilshubias.com with your subscription details.
6. Contact Information
If you have any questions or need further assistance with our Refund and Cancellation Policy, please contact us at:
- Email: support@civilshubias.com